FREE DELIVERY WHEN YOU SPEND £250 OR MORE T's & C's

Legal Identity

uBaaHaus is the trading name of uBaaHaus Ltd. The site is owned and operated by uBaaHaus Ltd. Registered in England and Wales. 

Company Number.: 11540481


VAT registration number.: GB 304 4315 46

Registered Office.: uBaaHaus, Union House, 111 New Union Street, Coventry, CV1 2NT

Returns Address.: This varies on product, please contact office@ubaahaus.co.uk should you wish to make a return. Warning! Do not send returns to our registered address, they will be refused at the door.

 

Shipping & Return
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Shipping in a nutshell A comprehensive explanation can be found here.

  • Free delivery on orders £250 or more
  • We try to fulfil orders made before noon the same day.
  • Signatures are required upon delivery
  • We do not deliver to P.O boxes

UK DELIVERY PRICE STRUCTURE

DELIVERY METHOD WEIGHT COST DELIVERY TIME
LIGHT WEIGHT (Standard Shipping) 0 - 1 kg £3.50 1 - 3 business days
LIGHT WEIGHT (Express Shipping) 0 - 1 kg £5.75 1 business days
SMALL WEIGHT (Standard Shipping) 1 - 2 kg £4.50 1 - 3 business days
SMALL WEIGHT (Express Shipping) 1 - 2 kg £6.00 1 business days
MEDIUM WEIGHT (Standard Shipping) 2 - 10 kg £6.00 1 - 3 business days
MEDIUM WEIGHT (Express Shipping) 2 - 10 kg £7.50 1 business days
LARGE WEIGHT (Express Shipping) 10 - 15 kg £9.00 1 - 3 business days
LARGE WEIGHT (Standard Shipping) 10 - 15 kg £10.00 1 business days
EXTRA LARGE WEIGHT (Standard Shipping) 15 - 50 kg £22.50 1 - 3 business days
EXTRA LARGE WEIGHT (Express Shipping) 15 - 50 kg £30.00 1 business days
SPEND £250 FOR FREE DELIVERY N/A FREE 1 - 3 business days

 

EUROPE ZONE 1 DELIVERY PRICE STRUCTURE 

(Austria - Belgium - Denmark - Finland - France - Germany - Ireland - Italy - Luxembourg - Netherlands - Norway - Spain - Sweden - Switzerland)

DELIVERY METHOD WEIGHT COST DELIVERY TIME
LIGHT WEIGHT  0 - 2 kg £13 1 - 3 business days
SMALL WEIGHT  		2.01 - 5 kg £22.50
1 - 3 business days
MEDIUM WEIGHT  5.01 - 10 kg £45.50 1 - 3 business days
LARGE WEIGHT  10.01 - 40 kg £86.50
1 - 3 business days
EXTRA WEIGHT  40.01 - 75 kg £161.00
1 - 3 business days

 

EUROPE ZONE 2 DELIVERY PRICE STRUCTURE 

(Iceland - Malta)

DELIVERY METHOD WEIGHT COST DELIVERY TIME
LIGHT WEIGHT 
0 - 2 kg 		£43 1 - 3 business days
SMALL WEIGHT 
2.01 - 5 kg 		£52.75 1 - 3 business days
MEDIUM WEIGHT 
5.01 - 10 kg 		£70.50 1 - 3 business days
LARGE WEIGHT 10.01 - 40 kg £212.50 1 - 3 business days
EXTRA LARGE WEIGHT
40.01 - 75 kg 		£295 1 - 3 business days

 

We currently do not offer a Click & Collect service

Returns in a nutshell A comprehensive explanation can be found here.

  • We have a two tier refund policy. For the first 14 days upon receipt of delivery, returns can be either made with a full cash refund or store credit, from day 15 to 30 store credit is the only option available.
  • Email office@ubaahaus.co.uk before attempting a return
  • Returns should meet the following criteria the product is in it’s original packaging and state
    any accessories and additional products included be returned with the product
    all labels and tags are attached
  • Take care to package item up securely. You are responsible for the items safe delivery to uBaaHaus and we do not take responsibility for any damage or loss that may occur during transit
  • Remember to fill in the returns note
  • I'm sorry all refunds are applied to the purchasing card. We do this to prevent fraud.
We have a 30-day returns policy on stock we carry, (refer to the table below for items independent to the 30-day return policy).

ITEMS WITH INDEPENDENT RETURN POLICY

BRAND DAMAGED RETURN WINDOW UNUSED AND UNDAMAGED RETURN WINDOW
BELUX DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
DAVID TRUBRIDGE DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
DYBERG LARSEN* DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
FARO BARCELONA DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
IN.ES.ART DESIGN DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
JIELDE DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
MAC DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
MAUVIEL DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
CALVANTI 3 DAYS TO REPORT NON RETURNABLE UNLESS DAMAGED
LOUIS DE POORTERE** DEFECTIVE ITEM 7 DAYS TO REPORT 14 DAY RETURN WINDOW
SUGO RUGS 3 DAYS TO REPORT NON RETURNABLE UNLESS DAMAGED

Need a new returns note?

Download Returns.pdf