UK customers can enjoy free delivery on orders £45 and above. Excluding some hard to reach locations within the UK.
<Orders are fulfilled Monday to Friday, orders placed over the weekend are assigned for fulfilment on the Monday or earliest time possible if the item has a lead time associated with it.>
*Lighting and rugs shipped from Europe are now subject to duties. The exact amount is subject to each countries percentage rate. You as the customer are responsible for paying these fees.**
Delivery Rules and Restrictions
Orders are shipped on business days only, Monday to Friday.
All our order require a signature upon delivery.
We cannot deliver to P.O boxes
We reserve the right to cancel orders in logistically tricky areas, (e.g. Jersey Islands, Guernsey and so forth). Should this be an issue, we will contact you directly and try to resolve the order subject to specific terms & conditions (minimum order requirements).
uBaaHaus currently services the UK market only.
We cannot deliver to P.O boxes because of restrictions certain couriers have with P.O box deliveries. Also, there is a high probability the given box wouldn't fit into the P.O box and thus deemed a risky delivery.
Orders placed before noon in most cases get sent out to courier the same day. We offer two delivery options, express (1 day) and standard delivery (3-5 days)
Express orders sometimes are limited due to a courier capacity to fulfil. Unfortunately, we cannot prompt you before your order; this is a bottleneck issue we will endeavour to improve as the business grows its backend optimisation.
When ordering on public holidays, please remember to factor this into orders. uBaaHaus closes it's warehouse during public holidays and will not process orders during that time.
Bought and made to order items often come with lead times of 1+ week and above. Specific items listed will have lead times published to the item page and a note under the listed item when sent to the shopping cart. Refer to the item page for more information about any lead times that might be associated with the product. Please be aware, items bought with lead times are shipped out by the manufacturer; it is they who decide between standard and express shipping. Please be mindful of this when selecting your chosen delivery method.
Orders that contain both items sent from the manufacturers and our warehouse will be sent out in separate deliveries. No extra cost to you, but we want to make you aware.
UK DELIVERY PRICE STRUCTURE
|DELIVERY METHOD||WEIGHT||COST||DELIVERY TIME|
|LIGHT WEIGHT (Standard Shipping)||0 - 1 kg||£3.50||1 - 3 business days|
|LIGHT WEIGHT (Express Shipping)||0 - 1 kg||£5.25||1 business days|
|SMALL WEIGHT (Standard Shipping)||1 - 2 kg||£4.75||1 - 3 business days|
|SMALL WEIGHT (Express Shipping)||1 - 2 kg||£6.50||1 business days|
|MEDIUM WEIGHT (Standard Shipping)||2 - 10 kg||£6.00||1 - 3 business days|
|MEDIUM WEIGHT (Express Shipping)||2 - 10 kg||£7.50||1 business days|
|LARGE WEIGHT (Standard Shipping)||10 - 15 kg||£10.00||1 - 3 business days|
|LARGE WEIGHT (Express Shipping)||10 - 15 kg||£9.00||1 business days|
|EXTRA LARGE WEIGHT (Standard Shipping)||15 - 50 kg||£22.50||1 - 3 business days|
|EXTRA LARGE WEIGHT (Express Shipping)||15 - 50 kg||£30.00||1 business days|
|SPEND £250 FOR FREE DELIVERY||N/A||FREE||1 - 3 business days|
After placing order
Order confirmations and tracking information are sent out automatically to the provided email, order & tracking can be referenced at any time, by logging in to your account and heading to the hub center for more details about your order.
Cancelling or amending orders may be possible if the order is yet to be processed and sent out to a courier. As soon as the parcel is in the courier's possession, edits cannot be accepted.
For parcel updates, you should be directed to your courier. uBaaHaus cannot control the speed at which a package gets to you and therefore cannot help in processing a delivery faster once in courier possession. Contacting uBaaHaus is only relevant when the package has been lost, delivered to the wrong address or withheld.
You will be expected to sign for your delivery so ensure somebody is available to do so. Knives require a signature of somebody 18+
Credit Card Review Policy
Our team monitors all initial orders; please be aware all orders are subject to manual approval from our credit risk team.
Have a question? Click here. Or drop by our live chat and ask a question.